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Archive for the ‘Management’ Category

Life Flies By…And The Dreams Wave Back

Wednesday, August 15th, 2007

What is your dream? Photo from washingtoninformation.comEveryone has a dream. Martin Luther King’s was a Mother of a dream. Yours may appear petty in comparison…to everyone but you. It is yours and it is magnificent and sweeping and grand: The best that can be. But the question is, will it ever make the cosmic transition from dream to reality?

The truth is, life races by and the dreams wave back. And you keep promising that you will turn the dream into reality, but you don’t. You blame it on the gods and circumstances and religion and tradition and other people, but it’s you that builds the wall you refuse to pass through. Just you.

Don't waste your gift...Live your life. Photo from prestigeevents.orgLife is a precious gift. To refuse to live it to its utmost, to the extreme -in effect, to seize the dream- is a form of “sin.” Not the kind you go to hell for but a more insidious kind that deprives you of what can and should be the most important thing in your life. When King Edward VII of England fell passionately in love with Wallis Simpson, the only way he could fulfill his dream and marry her, was to do the undoable: abdicate from the throne. Which he did in a heartbeat. In doing so, in breaking the rules others had set for him, he reversed the general and passive order of things: his dreams took flight and life threw a kiss for his courage and his passion.

I walk into countless meetings and hear of dreams. I fly in planes and hear of dreams. I attend conferences and hear of dreams. And I love dreamers because they have the electricity of life. But so often it remains static electricity. “My career would be what I really want it to be, but…”, “My company would break new ground in our industry and achieve truly dramatic breakthroughs, however…”

Dreams are like snowflakes. They dance from the sky and powder the world with possibilities and in most every case, melt and disappear, leaving nothing but what might have been in their place.

Are you going to let the snowflakes melt away? Photo from mcohio.orgThose who took the snowflake in mid flight and refused to let it melt dominate the history of the world. Abraham Lincoln would not let the dream of a great and enduring republic vanish. That fact that there were armies of men slaughtering each other did not stop him. Franklin Roosevelt had a dream of a near broken America rising up from its despair to its finest potential. That he could not stand without braces did not stop him from carrying the whole damn world on his back. Edwin Land’s daughter asked him why it took so long to produce a photograph and he dreamed and created instant photography. Rosa Parks dreamed of sitting in the front of a bus. And with the threat of death all around her, that is precisely what she did.Or will your dreams wave back? Photo from mcohio.org

At this moment, in companies and firms and homes around the world, millions of dreams are out there, in holding patterns, waiting to take flight. Will yours? Life WILL fly by.

The question is, will your dreams wave back? Snowflakes of the mind?

Mark Stevens
CEO

Tell Me About Your Dreams…

The Sun Never Shines In The Night- The Moon Never Cries In The Morning

Wednesday, August 1st, 2007

Don't Forget There's Always a Tomorrow -Photo from rcdnet.orgEverything in life is doomed at the start. There is no question that it will have a trajectory, the only mystery is how long and far the flight will last. A heat-seeking missile embedded within whatever you have built, simply waits for the right time to fire and bring it to the ground. Why? We haven’t a clue. But in our moments of champagne euphoria, it is good to be armed with the knowledge of the truth. With the knowledge that this too will pass. With the knowledge that behind it, another rocket is ready to launch. Another journey ready to be taken. Renewal is one of the true majesties of life. Interesting, we think the end, of a business, a job, a passion, a relationship, tells us something about the beginning. But the polar opposite is true. The beginning and the end are born at precisely the same time. But in the giddiness of the new we refuse to see that it is an imposter for the end. All of the fault lines and limitations and physics and DNA that will destroy it, are there in full view when the opening toasts are made.

Keep the Faith Burning- Photo from mojoko.comImagine if we looked for them. If we engaged in due diligence at the start. Hunted down the enemies of the good and the beautiful and the successful-the enemies of longevity-and destroyed them before they ruined what we have built. What we adored. What we looked at with amazing pride. What we had every right to be proud of because we vested it with care and intellect and creativity and drive and faith. Blind faith. Reckless faith. Joyous faith.

It would change nothing. You have to throw yourself at the things you create in life with wonderful abandon and let them fly for as long as the gods allow. Probably the truest axiom is that the secret to life is enjoying the passage of time. That’s all you need to do… and it is endlessly wonderful. Because when the business dies, you can form another. When the job turns into a drudge, you can walk across the street. When the strategy or the campaign fails-and ultimately it will-you can rethink it and raise the curtain on ACT II.

It is just important to know at the start-not to dwell on it but to know-that there will inevitably be an ACT II. And you are alive. And you can seize it. We all have to live knowing that there is so much we do not and cannot understand. The trick is never to let that mystery hold us hostage. Or stop us from taking risk.

Embrace the Mystery of the Night and the Mystery that is Life -Photo from asiatravel.comUntil we know why the sun never shines at night and the moon never cries in the morning, we are on our own. Free to build and create and manage and love, knowing the uncertainty just makes it more enthralling.

Mark Stevens
CEO

Tell me what in your life, your work, have you forgotten has a trajectory?

50 Miles To Impossible

Wednesday, July 25th, 2007

All great people look the impossible in the eye and make it possible. Why? Because they know there is no such thing as impossible. It is a myth created by the observers of life who are threatened or frightened by the possible. And thus unwilling to scale the barriers they erect to achieve the magnificence of something all the Naysayers insist can’t be achieved.

The fact is, everything is possible. Think of the things that were impossible a century ago, absolutely impossible if you asked the life observers.Are You Letting Barriers Get In Your Way? Photo from JDunlevy

The barrier builders:

  • Television
  • Jet Planes
  • Computers
  • The Internet
  • Antibiotics
  • Genetic Engineering
  • Cell Phones

If the observers of life ruled, none of these products, none of the companies that make them, would exist today. Nor would the impossibilities that will replace them every single year from now to eternity. The courageous will find a way to turn the impossible into the actual. Into the living, breathing things no one ever expected to see because, well, it was impossible.

In his fine album Back To Bedlam, James Blunt sings a haunting song about the death of bravery in the world. The sad thing is that it’s true. The good thing is that if you are brave, you can do it all. Replace the Internet. Out google Google. Find sweetness and joy and love and success where others see only the impossible. This is where opportunity lies: at the nexus of the Naysayers and the possible. This is where you can build a grand life. This is where you can develop an extraordinary career. This is where you can form a world-beater of a company. This is where you can be true to yourself as opposed to the observers of life. The worshippers of the impossible. They will always tell you that something is in the way of the voyage. To them, the possible is always 50 miles away and that last 50 miles is beyond reach.

What they really mean is that it is 50 miles to the impossible.

Go Ahead Put Your Earplugs In! Photo from vinfolio.comDon’t listen. Put in your earplugs and keep moving. You will cross the line from observer to a life truly lived. You will be brave. And you will inherit the earth.

Mark Stevens
CEO

What Barriers Have You Faced & How Did You Overcome Them?

A Fire on a Lake

Wednesday, July 18th, 2007

You can’t see it coming. There is no omen. No drum roll. No sense of impending romance or intrigue.

And then suddenly, everything changes. It comes out of the night like Haley’s comet, electric tail illuminating the sky, and you know you have seen something, experienced something so powerful, that you will never be the same.

Are You Ready To Change? Photo from seattlepi.nwsource.comYou stand there, motionless, watching a fire on a lake.

It is a life changer. Spiritual and emotional, it radiates through your heart and your brain and prompts you to reconsider “what is” and to imagine, in spite of the obstacles and the challenges, “what could be.”

Only people can do this to and for you. Only you can do it to others. One of the sublime things about life, about business, is that you can experience this working side by side with others who open your eyes to new dimensions. I am often asked what makes great managers. Is it an MBA from Harvard? Ten years of cross-functional experience at GE? Absolutely not. It is being alone in a studio watching Picasso turn blank canvases into cubes of radiance. It is observing Martha Stewart as she turned the art of entertaining into an empire. It is the person in the office next door who shows you how to identify atomic particles, twist them into novel configurations and shape them into living, breathing figments of your imagination.

Endless Possibilites Await You, Photo from daretodreamtoday.tripod.comWorking hard is not even close to enough. You need to experience the comets. To learn from them. To let yourself be captured, to absorb, to dream, to love, to experiment, to dare. This is what makes great leaders great.

They see the fire on the lake and they change.

Mark Stevens
CEO

What Are You Waiting For To Change?

The Greatest Company in the World

Wednesday, June 27th, 2007
We busted the myth! Photo from star-collector.netThe greatest company in the world doesn’t exist. It is a moving myth; a flash of optimism in a world seeking icons. Heroic figures. Sirens.

Today, many would vote for Google as the greatest company in the world. It is cool and wonderful and intriguing and blessed with a sorcerer’s valuation. But is it greater than Tiffany’s? Than Bose? Than L.L.Bean? Do we measure greatness only in the here and now or in the ability to endure, to fly, to soar, well after the first flash of romance turns to a different kind of value? Another form of adrenalin rush.

Baseball’s Hall Of Fame has a wonderfully sacred rule: you cannot be voted in until a minimum of five years after your retirement. That way, the flash in the pan Dwight Gooden never gains entry. If the voting occurred after Gooden’s rookie year, shoe in! But he proved to be unworthy of a locker next to Tom Seaver.

These are Google’s rookie years. Yes, I know the company has been a magic act extraordinaire. I think it is amazing. But, but, but, the seeds of bureaucracy are already sprouting. The place is too much of a behemoth to make quick decisions. You can still go to work in cut offs and play ping-pong with your MIT dorm mates, but you can’t get a raise unless HR approves. HR? Ugh!

Take a hint from Trump- Fire your deadwood! Photo from glenncarr.com Here’s the beauty and the beast of it all. Once companies get great for a second, they become legends in their own minds. And they assume they will just stay great because they are one of the Seven Wonders of the World. Michael Dell said he wanted to always run the world’s largest start up– great sentiment, but look at his post office of a company now. As your business grows, and succeeds, watch out for Newton: every action has an equal and opposite reaction. The best defense? Keep it simple. Never stop firing deadwood. Hire people with the guts to tell you you’re a horse’s ass.

Most important, never believe for a nano second that yours is the greatest company in the world. Chances are it’s not. Guaranteed it won’t be tomorrow.

Mark Stevens
CEO

Jealous of Steve Jobs, Inc.

Wednesday, June 20th, 2007

There is a thriving industry in this country that mass-produces jealousy of Steve Jobs. You hear “commercials” for the “product” every day. Jobs is a bastard. Jobs is imperious. Jobs never created anything. Jobs demeans everyone he meets. Jobs told Martha to sell on inside information. Jobs made Paris Hilton drive with Grey Goose on the brain.

Do you know how much Jobs cares about this water cooler crap? Put the smallest possible living organism under a microscope and what you see amounts to a googleplex more than Jobs cares about the anti-Jobs bile. Which is precisely the amount of attention it deserves. Now this blog is not really about Jobs, because I couldn’t care less about him. But I am highly impressed with highly successful people and Jobs fills that bill cubed.
Jobs set out in life to join the elite– the top 25. Millions do the same; 25 make it. How do they do it?
  • They never listen to petty chatter
  • They have no time for losers
  • They never play by the rules…they write them
  • They dream and innovate. Dream and innovate!
  • They are self-made kings and queens
And what do they get for all of this drive and guts and determination and originality? Just all the fun, all the money, and all the power in the world.
Are You Making a Difference? Photo from med.umich.eduAnd the knowledge that they make a difference.

Mark Stevens
CEO

“Management Sucks” Picked for Entrepreneur.com Summer Reading List!

Monday, June 4th, 2007

Mark Stevens latest book “Your Management Sucks” was chosen by Entrepreneur.com to be featured in their list of 10 Biz Books to Read This Summer.

Entrepreneur.com's recommendation of Your Management Sucks.

Buy It Today!

Amazon | Barnes and Noble | Books-a-Million
Powells
| Wal-Mart | LeaderShipNow | eBay

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Ugly Math

Friday, June 1st, 2007

Lovely Uma, Photo From Uncut.comUgly Betty Photo from news.bbc.co.uk The great trick in business is to

turn
ugly math into lovely math.

Here’s what I mean: one of our clients has 3,000 salespeople producing an average of $1 million in sales annually. Management’s dream is to double the production to $2 million per rep. It’s a nice thought, but impossible to achieve. Impossible? Why? Because that means there would be 3,000 superb salespeople in the company and there isn’t a business in the world that comes close. Even the best companies are so far off that mark it would be laughable if it wasn’t so ugly.

Think of it as ugly math. The number of super stars in any organization can be measured with your fingers. Great talent, stars, true innovators and forces of growth are truly rare. You can’t manufacture them. You can’t transform the average salesperson, the average manager, the average anything, into a supernova by shipping them off to a seminar or to be doused in Cool Aid by a motivational speaker. But you can make them better performers. Not by orders of magnitude, not exponentially, but incrementally. And surprisingly perhaps, that’s where the lovely math lies.

Back to our client. Instead of trying to turn the also-rans into top producers, we advised helping them to do the possible (what a novel idea), i.e., mentoring and teaching them to grow their production by 20% each. Not enough? Well first of all that’s all your going to get (and it will take a Herculean effort at that) and second, it will add $360 million to the company’s top line without adding a single rep. Lovely math.

Has Ballmer Been Exposed as a Robot?! Photo from Jonathan Beckett

When Microsoft was a pip squeak of a start up, Ballmer told Gates they needed to hire 12 more great people. Bill said find one and then we’ll look for the next. He knew all about ugly math. And on the product side-if the world’s population of PCs went from a relative handful to zillions-he would own the world. Lovely math.

As you manage your business, think about:

  • Making your team members 20% better…yourself too
  • Selling your customers 20% more

Play the math. Think of what it does for Vegas.

Mark Stevens
CEO

Dylan vs. Donovan

Thursday, May 24th, 2007
Are You Dylan Or Donovan?

Everyone has someone who does what they do better. Orders of magnitude better. Scary better. Like two different planets.

In ‘65, Bob Dylan emerged from Fourth Street obscurity to a global comet the Beatles felt compelled to hear in person. And just as Dylan was actually changing the world - how many people have done that - the British media was equating him to Donovan. Mellow Yellow man. Vanilla ice cream man. 60’s bubble gum man. So Dylan gets pissed. Tsunami pissed. This wedding singer is being compared to me! To Mr. Rolling Stone. To the Bard Redux. I will humiliate the musical crumb!

And the time comes. The King is in his hotel room a few days before he is to command Royal Albert Hall and the Yellow flake shows up to sing for the Dylan entourage. And he actually croons what sounds like a gem. A really good song. With the glow of pride still on his face, Dylan - the alpha male - is ready to crush Donovan. Flatten the fairy. So he commandeers the guitar from Mellow and a second after the former sings his syrup, Dylan rolls in to Baby Blue. Case closed. There is one songwriter in the room and one forgettable prop for the history books. A footnote.It’s the same in business. You think you have a great coffee shop and then you see Starbucks. You believe you have a cool hotel and then you stay at a W. You think making cars is enough and then you examine a Toyota.

Life is short. Business is unforgiving.

Dylan had no patience. Donovan had no talent. Is your business Dylan or Donovan? Are you Dylan or Donovan? If you don’t insist on greatness (and I don’t mean dime a dozen goodness) the angry bastard next to you will grab the Fender out of your hands and show you how mediocre you are. Ready?

And Today May 24 is Bob Dylan’s 66th Birthday!

Happy Birthday to the man who changed the world!

Bob Dylan is 66 Today.

Mark Stevens
CEO

Christler: Will It Rise From The Dead?

Monday, May 21st, 2007

Could This Be Christler? Photo from Google Images2,000 years ago, Christ rose from the dead. On a much less profound level, but in our minds today, will Chrysler do the same? The question is, will it be “Christ-ler?”

Will reviving its logo even help? Photo from Google ImagesNo it will not. The guys who bought the scrap heap of a company have zero interest in cars. The guys who sold it live for cars and they couldn’t wait to dump it. They said it was hopeless. And the Wall Streeter’s know that so well. They hate steel and unions and dealers and billion dollar ad budgets. And they know the Chinese are coming out with $5,000 cars.

So why did they buy? To sell. To sell the brand on everything but cars. To sell the real estate. To sell the parts division. To sell whatever the hell they can possibly sell.

More than anyone else, they know that Chrysler will not be “Christ-ler”. It is done. And it should be. Because it is not Toyota. It is a disgusting waste of a company, selling lies on wheels.

Learn when to put up the white flag. Photo from Google ImagesIs there a Chrysler in your business? A product or service that is dying and will never rise again? That is alive, if you can call it that, because you want it go on but have no idea how to make it worth buying? Or no drive to do it? Ask yourself:

  • Where is the Chrysler in my company? When should I kill it or sell it off?
  • Where is the “Christ-ler” in my business? What should I do to bring it back from the dead?
  • Why do I think things will turn around without me taking the hard actions to drive change?

Mark Stevens
CEO