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Archive for the ‘Marvelous Marketing’ Category

Wise People Are Dummies When Their Mouths Are Shut

Thursday, May 1st, 2008

I am reading a NY Times story that zooms in on a question that has been waltzing around in my mind for weeks.

How did Citigroup get caught up to its eyeballs in subprime junk when one of the true wise men of the financial community, Robert Rubin, was embedded atop its management hierarchy? The same Rubin who attained Wonder Boy status at Goldman Sachs only years out of Harvard and Yale. The same Rubin who went on to rule at Goldman and top that by serving as the greatest Secretary of the Treasury since Alexander Hamilton. The same Rubin who has Mick Jagger status with government and financial leaders around the globe.

Well, the Times piece fudges on the issue at hand - why didn’t Rubin stop the bank from its collision course with stupidity - when his alma mater, Goldman Sachs, turned one of the worst fiscal disasters in US history into a gold mine for its partners and clients.

Rubin’s argument appears to be that because he didn’t have the official title of CEO (the fact is, he held even more power of influence at Citi than the CEO), it wasn’t his place to speak up.

Let’s put this in perspective. Years ago, someone once told me that there were thousands of people as smart as Einstein. They just didn’t voice their theories. They kept them to themselves. They didn’t speak up.

I felt then, as I do now, that there is no such thing as a silent genius.

Unless you have a novel idea and the skill, the guts, the determination to put it forward, to air it out, to toss it to the world and see what the world thinks of it, you are no Einstein. You are no smart person. You are no force. You are no change maker, catalyst, mover of the needle, raiser of the bar. You are a piston in the machine someone else built.

In the history of the world, there has been but one Einstein. He was a beautiful anomaly. So I am not talking about making ourselves heard at Albert’s level. I mean in everyday life. In our jobs, our friendships, our arts, our passions whatever they may be and wherever they may emerge, unless we have epiphanies and then share them with our worlds, we are silent figures moving aimlessly on a stage someone else erected for a show someone else wrote.

It is possible to hide in life. To lurk in the shadows and say not a word of true value. To glide from birthday to birthday without causing a ripple. To say that you care immensely about world peace, the environment, the cinema, the underprivileged, business success. And to be the silent genius who says not a single original thing about any of it.

But you are a legend in your own mind. The fact is, wise people are dummies when there mouths are shut. All Rubin had to do was say “No,” and Citi would have been spared the loss of its prestige and its treasury. All we have to do is to take the ideas we have had for moments or for years - the time of gestation is immaterial - and act on them. Bring them to light and let the chips fall where they may.

It is said that all great people stand on the shoulders of the giants who came before them. One of the true super novas, Isaac Newton, acknowledged that. The same is true for all of us mere mortals. A chain of thought, aired by others before us no matter what we do or where we live, provides a platform for our own thinking and the action that brings that thinking to life.

But I think the chain is more than a platform. I view it as an obligation.

As long as we are blessed with brains and the ability to express what floats around inside of them, we are obligated to make our own voices heard.

Mark Stevens

CEO

Failing Rock Group Games The Web

Thursday, April 3rd, 2008

So I think Counting Crows is one of the best bands of the past two decades. No Led Zep but who is or was? At their best, Counting Crows was genuinely good, original, and at times (Recovering The Satellites, Anna Begins) exceptional.

And then they lost the artistic magic or Adam got tired or who knows what but a devoted following sat in disgust listening to Hard Candy, the first Milk Dud by a group of guys who seemed incapable of sinking so low.

Ok, so they had a loser. Everyone is entitled to a bad day now and then and so the devoted waited for the recovery album. And waited. And waited. And nothing…..

Until late last month when the band on the run released Saturday Night and Sunday Morning.

It is a clunker. It is a once seamless band that made magic instinctively now trying too hard. You can hear the hard work. You can hear all the old riffs repeated here.

I think they knew it. I think they recognized this was January compared to August And Everything After.

So what do they do to breathe some life into a wounded bird? They try all kinds of traditional PR, which will drive some heightened anticipation for sure, but it’s sales they want. You can’t take anticipation to the bank.

They know a little secret about the Internet. You can listen to it. You can hear it. So they take the only hook song on the album, You Can’t Count On Me, create a landing page, give you a link to download and viola, digi does what print can’t even touch. (It’s not called a hook for nothing). It sells songs.

There is still a huge place for traditional PR in traditional media. And we should play it like it’s 1953. But with one hand, while the other is on the mouse. Because that “huge place” is relative and gets smaller every day.

And if you can’t hear the hook, you ain’t buying.

Think about it. The Web sings…..literally.

Mark Stevens

CEO

Mark in USA Today - The value of PR

Wednesday, August 8th, 2007

Click on the image to read the whole article on the USA Today Website.

USA Today Article

Mark Stevens is in the national spotlight again, this time in a page 3 story in USA TODAY: “CITIES DRAW LINE ON RISQUÉ BILLBOARDS”.

 

Photo of the USA Today ArticleHundreds of new visitors came to MSCO’s Web sites, no doubt intrigued by the message and asking: Who gets to decide what’s OK and what’s risqué?

 

The articles begins: “Mark Stevens has seen his website’s name in the clouds, if not exactly in lights: ‘www.YourMarketingSucks.com.’” The reporter, Charisse Jones, then gives an account of how this message was posted on a billboard purchased by Stevens, and one day, without notice, explanation or reimbursement, he drove past it only to find the message removed.

 

The article identifies similar billboard messages across the country taken down because of one or several complaints. But ask yourself: Do you have a right to eliminate or remove everything you disagree with or don’t like? Is that the American way? Or do we behave like adults who know that everyone won’t agree or like every thing, and move on.

 

Read the article online to get Mark’s reaction, and comment on the story yourself.

http://www.usatoday.com/news/nation/2007-08-06-billboards_N.htm

 

In case you missed the kerfuffle earlier you can read Mark’s original post here: Mark Stevens Vs. Warren Buffet And you can read some of the comments on the issue here: Comments on Billboards that Suck

And we’re interested in knowing your take on this whole issue, even if you made a comment earlier… leave one now.

By: Chris Kieff

Apple’s Dirty Little Secret

Tuesday, July 3rd, 2007
Go Bowling Instead - phpto by mikekrueger from Flickr

Okay, the iPhone has eclipsed Paris Hilton as the media’s hysterical focus of attention. It’s the new subject of furious debate that amounts to nothing more than a tempest in a teapot. Will the iPhone sell? Does it connect slowly to the Internet? Is it too expensive? Is it truly a technical marvel? Is Jobs just a huckster with slick designs?

The discussion dominates the national dialogs, techie columnists are spewing forth with their self-important critiques, news shows are holding viewer polls and…Steve Jobs could care less. Not a whit. Zero. He isn’t listening to a word. He’s off at his bowling league or whatever the hell he does when he isn’t making billions selling stuff everyone else wishes they thought of.

It’s not that he doesn’t care about the iPhone’s success. This is one driven capitalist. It’s just that he knows that the iPhone has a secret weapon that assures its fantastic success. A weapon he did not create but one he manipulates masterfully.

It is called Christmas.

Nothing, absolutely nothing can stop millions from putting iPhones under the tree on December 25th. Steve Jobs owns a big share of Apple but his dirty little secret is that he owns a bigger share of Christmas.

Slow connecting to the Internet? He’ll fix that but even if he didn’t, do I want a damn tie for the holidays or an iPhone? I have absolutely no need for the new Jobs toy, I may not even use it. I may stick with my ugly old cell phone and ancient Blackberry Pearl, but don’t give me the damn tie. I want an iPhone. Just because it’s cool and fun and sexy and none of your business, I want it. And I want to give it for Christmas. Dozens of them. And the gods of tech reviewsBlue Christmas Balls can’t stop me.

Steve’s true genius isn’t commercializing the graphical user interface, or music downloads, or putting every form of digital information in your palm. It is instead in owning Christmas.

There is a big, noisy, powerful lesson here for everyone in business. Don’t just focus on the product or service, think about THE day people have to buy something en-masse and make it YOUR day. Then you can go bowling while everyone else is working.

Ask Hallmark. Steve did.

Now tell me what you are going to do differently to make your day.

Mark Stevens
CEO

Uma Thurman Owes Me Alimony

Wednesday, June 13th, 2007
Mark & Uma Call the Quits!

So I received a signed limited edition photo of my ex-wife Uma Thurman today. She sent it with a lovely handwritten note, “Happy Birthday From Your EX, Love Uma.”Uma Signed Photo

I hate to air family laundry in my blog, but I am steamed! So here goes…

We had five good years together before her head got swelled by the Hollywood machine and we went our separate ways. Now I do fine financially, but she makes $20 million a pop for Kill Bill’s and then there’s the 2,000 products she endorses. And when we split, the divorce required her to pay me $32.6 million. What have I received so far? How does zero sound? What about nada? The selfish self-absorbed diva has one excuse after another. And I’m sick of it. Up to here!

Truth be told, I was never married to Uma. She begged but there was another Queen of my heart. So what am I saying here? Hold on, there is a point to be made…a method to my madness.

Several months ago, I wrote a blog, Men and Women, and joked that Uma was my ex wife. And What! Clients, friends, etc. started calling to tell me they never knew the blonde nuclear bomb and I were once married. And it happens every week. And then Uma sends me her signed photo.

So the point is this: Say anything with conviction, get others to repeat it , let the viral thing do its magic. And a lie, an exaggeration, becomes the truth. The gospel.

My New Celebrity Girlfriend Kate Moss, Photo from webwombat.com.auPay up Uma. Kate (Moss) and I want to buy a Gulfstream.

Mark Stevens
CEO

Men And Women

Monday, May 7th, 2007

The Eiffel Tower in Paris, Photo from Flickr.com

There was a time I lived in Paris. Moving there was like diving off a rocky cliff into a powdery aqua sea. The curtains parted and I entered a new world. I was too in love to even sleep! So I didn’t.
When I arrived I spoke Queens French. If you don’t know the place, Queens is a borough of NY further from France, culturally, than Mars. So needless to say, Queens French is Greek to the natives. I said one thing, they meant another, and we lived in a constant state of delusion.
…which brings us to men and women. Neither knows what the hell the other means. Almost never. It’s far more challenging than a Rubik’s cube. At least a few Google heads could do that. No one, not Uma Thurman (my ex wife), Brad Pitt, or all of the living Nobel Prize winners can figure out the opposite sex. God meant it that way. To romantics like me, it’s a delicious puzzle. To Puritans, it’s a “why bother.”
So what does this have to do with business? Nothing and everything. Let’s focus on the everything. That’s what you are paying your tickets for. That’s why you are listening to a romantic when you could be watching Uma in Kill Bill. It’s everything because every customer and client relationship is a house of mirrors\crazy land\Queens French kaleidoscope that no one fully understands. That no one understands at all. But romantics make it work. They don’t understand their customers\clients but they romance them and then all the planets align– only for a while of course, but then the challenge never stops. Nor does the opportunity to make 1 + 1= 3.
Romance is the Key, Photo from Flickr.com
That’s the fission of men and women. That’s the Da Vinci of life. That’s the code breaker for a magnificent business. Men and women.
Mark Stevens
CEO

The Most Dangerous Term In Business

Monday, February 26th, 2007

The most dangerous term in business – marketing department – sounds harmless enough on the surface. In fact, it may even sound like a good thing. The company has a function dedicated to marketing the business: meaning that there is a constant march toward growing the customer base through acquisition and cross selling.

Never mind that most marketing actually sucks and fails to stay focused on those key goals. There is another equally ominous danger here. That is, establishing a marketing department effectively balkanizes marketing ideation and implementation from the development and execution of the company’s core business strategy. This cannot be allowed to happen. Marketing is the process of growing a business. To separate it from the development and execution of business strategy means that you are effectively diminishing the impact marketing can have on the company.

You know how it goes: the top people in the company, be it the president or a management team, develops a plan for how they want to grow the business, and once that is set in stone, they turn to the marketing folks (some think of them as marketing flakes, which they often deserve, because they do not force themselves into the business-building process). The tools and initiatives required to grow the company have to get force-fed into a strategy that has already been signed, sealed and delivered by the powers that be. What an idiotic mistake.

Think of it this way: imagine a general contractor showing up on a vacant lot all set to construct a new building. The contractor knows that he wants to build a 24- story office building that he can sell to a real-estate investor. Is that a strategy? Yes. But the contractor never bothers to hire an architect to create a blueprint for the building he envisions. So he simply lays the foundation and puts up a structure, floor-by-floor, on a haphazard basis, knowing only that he wants to wind up with 24 floors. Without a blueprint guiding his work, the contractor builds a lopsided/miss-matched/leaning tower of Pisa building that no one would ever want to buy, much less, lease space in.

Does your business have blueprints? Photo from Google images

The same thing happens when the architects of business growth (the marketing department) are absent from the development and implementation of the strategic plan. With this in mind, every company and organization should take the following steps:

  • Stop allowing your marketing people to be balkanized into a department.
  • Instead, make the marketing people part of the management team.
  • Weave the marketing people through all of the company’s processes from the beginning
  • You may wonder why marketing people should be woven through the HR function. People are the most important asset in selling a business and its products/services. The personalities must be such that they understand the company’s core mission and value proposition
  • Make certain that everyone sees marketing as an important part of their jobs. This runs the gamut from the president who must lead the business from the standpoint of marketing its growth every single day in every single way to the manager of a business unit who recognizes that the only way to fuel the company’s growth and to build careers, is to achieve that steady drumbeat of growth, growth, growth.

Don't be chained down liberate yourself. Photo from Google images. Marketing is business. Business is marketing. They are one of the same. Almost every company that has achieved enormous growth and served as a model for others – think of Nike, Dell, Polo Ralph Lauren, Sony – has faced the world and conquered it, not just as technological experts, or fashion divas, or superb advertisers, but instead as organizations that placed marketing at the sweet spot of the business and let it permeate out to touch every single facet of the company.

Starting today, liberate “the marketing department”… and let marketing truly flourish.

Mark Stevens
CEO

Tell me how your Marketing is integrated in your business?

This article was originally published in the MSCO Newsletter in 2005

Hey Jude

Tuesday, February 6th, 2007

It’s that electric moment. Suddenly you see or hear something that comes out of who knows where and blows you away. But where? And why?

Let’s step back and put this in perspective. A rich life is all about moving through new dimensions. Only the electric moments can transport you through these passages. These mysteries. And yes, mysteries they are and should be. Because sometimes the less you know, the more you can imagine. The more you can color the palette according to your dreams.

Hey Jude, Photo from Google ImagesGreat businesspeople leave mysteries in their path. What is Hey Jude all about? John’s son Julian? God? Clapton’s girlfriend before Layla? A million theories, but no knowledge. Great mystery.

You know it the first electric moment you hear it. It knocks you on your ass groping for answers and there are none to be found. But you want to hear it again and again and as soon as you get close to figuring it out, you realize it slips away. Because the Beatles figured you out. They want you guessing. They want you in the dark. They want you to wander in the luxury of mystery.

But the lesson is so often lost. Today, marketers tell all the facts. Nothing is left to the imagination. There are no palettes. Just incredibly suffocating detail. And not a single person wants that. They may say they do, but they prefer, in their hearts, to have blanks they are free to fill in, to speculate on, to dream of how they will take a product or service and make it their own. Impose their own story on it. Forget the facts marketers.

Bring on the fantasy. That’s what sells.

Ask YouTube.

Ask Jude.

Ask God.

Mark Stevens
CEO

Mark Stevens on how to “Be a Better Boss in 2007” featured in www.Forbes.com

Monday, January 8th, 2007

In her article “Be a Better Boss in 2007,” Forbes reporter Hannah Clark asks top management experts and consultants their management resolutions for CEOs in the new year.

A note from Mark: When you’ve got the chance to be quoted in article, don’t blow it by saying something ordinary, predictable, or boring. Being quoted isn’t a time to play it safe; it’s your opportunity to passionately state your unique point of view. In time, you’ll see that doing it any other way is a wasted opportunity.

Below is an excerpt from the article. To read the entire article click here.

Be A Better Boss In 2007
Hannah Clark, 01.07.07, 6:00 AM ET

Also, don’t be afraid to make tough decisions. That may mean firing some of your close associates, says Mark Stevens, CEO of marketing company MSCO, and author of Your Management Sucks. Remember that New Year’s maxim: Out with the old, in with the new. If some of your senior managers are underperforming, share your concerns with board members. If they agree with your assessment, warn your lieutenants that they need to shape up or ship out. The world is changing, and slow-moving companies can no longer compete.Do you have comments on the article? Make them below!

Your Management Sucks -- Book By Mark StevensYour Marketing Sucks -- Book By Mark Stevens

Kate Moss

Friday, January 5th, 2007

We are real horses assesEvery marketing and general management professional thinks we can teach Kate Moss-just a “dumb model”- chapter and verse about business. Man are we donkeys.

I can hear Kate laughing at us. (In fact, she is sitting right next to me as I write this.)
[Editors Note: Yea, in your dreams, Mark.]

What do I mean by this deification of Moss? In business, the art of recovery is critical. From time to time, we all blow it. How and if we emerge from the mud is what separates Kate selling something small and metalic...the real world stars from the college professors.

Kate's problems were public

And Kate, well she was considered done, fried, fini, just months ago. Now she is not only back from the muck, she has cemented her position as the el primo “dumb model” in the world.

How she did it reflects a bedrock business principle.

If people love you
your product
your service
-not just like, LOVE

-they will forgive everything and keep buying.

For Kate, there were no sloppy Today show Mel Gibson 10 cent apologies. No groveling for forgiveness. She simply stood there and broadcast her greatest asset: drop dead, sex machine, ice cool beauty. Forget all the nonsense crisis management scrap metal shoveled out by the “professionals.” Just lead with love. Listen to Kate.

Sphinx (Marc Quinn sculpture)

Mark Stevens
CEO

What do you think of Kate’s rehabilitation?

Your Management Sucks -- Book By Mark StevensYour Marketing Sucks -- Book By Mark Stevens