http://msco.com/blog/when-the-words-lose-their-meaning-and-the-meaning-loses-its-words My Unconventional Thinking on strategic management, marketing, consulting, business, advertising, and general philosophizing on the issues of the day. It's the perfect blend of Harvard Business School and Us Magazine. Fri, 21 Nov 2008 00:44:39 +0000 http://wordpress.org/?v=2.3.2 http://msco.com/blog/when-the-words-lose-their-meaning-and-the-meaning-loses-its-words#comment-292 JoelHausmann Thu, 27 Dec 2007 16:33:25 +0000 http://msco.com/blog/when-the-words-lose-their-meaning-and-the-meaning-loses-its-words#comment-292 Being in the retail and service business for 12 years, you see both sides of Holy Days. Customers "Guests" sometimes leave a bad taste in your mouth with their attitudes and how they handle themselves. I am of the adage "Kill them with kindness" but some days that is very difficult. I have recently moved out of that industry. I know am able to enjoy the Holy Day Season again. Sad but true. I agree with Ruthy, you need to separate yourself from the competition, and there is no better way than customer service! Being in the retail and service business for 12 years, you see both sides of Holy Days. Customers “Guests” sometimes leave a bad taste in your mouth with their attitudes and how they handle themselves. I am of the adage “Kill them with kindness” but some days that is very difficult. I have recently moved out of that industry. I know am able to enjoy the Holy Day Season again. Sad but true. I agree with Ruthy, you need to separate yourself from the competition, and there is no better way than customer service!

]]> http://msco.com/blog/when-the-words-lose-their-meaning-and-the-meaning-loses-its-words#comment-291 Ruthy Manning Fri, 07 Dec 2007 15:59:41 +0000 http://msco.com/blog/when-the-words-lose-their-meaning-and-the-meaning-loses-its-words#comment-291 To me it is more important to consider your customers as clients 360 times a year not just for holidays or special events. To send them thinking of you cards and leaving your name and number or an aniversary card for their years of patronage , or even a call just to ask how they are doing shows them that you really care about THEM and not just for the fact that they are using your service. Customer service requires a degree of friendship with the clients making THEM feel just how important they really are to your success!! NOW WE ARE TALKING LONGETIVITY!!! To me it is more important to consider your customers as clients 360 times a year not just for holidays or special events. To send them thinking of you cards and leaving your name and number or an aniversary card for their years of patronage , or even a call just to ask how they are doing shows them that you really care about THEM and not just for the fact that they are using your service. Customer service requires a degree of friendship with the clients making THEM feel just how important they really are to your success!!
NOW WE ARE TALKING LONGETIVITY!!!

]]> http://msco.com/blog/when-the-words-lose-their-meaning-and-the-meaning-loses-its-words#comment-290 Marlo Boux Thu, 06 Dec 2007 17:36:04 +0000 http://msco.com/blog/when-the-words-lose-their-meaning-and-the-meaning-loses-its-words#comment-290 The greater goal is to be obedient to God's call on my life - whatever it may be. To answer that call with faith, joy, and a confidence in the outcome because HE has called me to it as a wife, mother, and entrepreneur. The greater goal is to be obedient to God’s call on my life - whatever it may be. To answer that call with faith, joy, and a confidence in the outcome because HE has called me to it as a wife, mother, and entrepreneur.

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